Cloud bet's Privacy Policy — Your data is our responsibility

When you create an account and use our services on cloud bet, we collect certain necessary information. This data is used to verify your identity, improve service quality, and meet legal obligations.

All data is collected either with your consent or as required by law to provide our services. cloud bet never collects information that isn't necessary.

Cloud bet uses the data it collects for the following purposes:

• Account Management: To create, maintain, and secure your account.
• Service Provision: To ensure the smooth operation of gaming, betting, and payment services.
• KYC Verification: To meet age, identity, and financial compliance requirements.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Customer Support: To address your complaints and inquiries.
• Personalized Experience: To recommend games and promotions tailored to your preferences.
• Legal Obligations: To maintain records in accordance with regulatory requirements.

Cloud bet never sells or transfers your information to third parties for advertising purposes.

Cloud bet does not ordinarily share your personal information with third parties. However, limited disclosure may occur in the following circumstances:

• Payment Provider: Solely to process transactions via mobile banking services such as bKash, Nagad, and Rocket.
• Technology Partner: With technology providers necessary for operating the service, under strict confidentiality agreements.
• Legal Authorities: As part of a court order or valid legal process.
• Fraud Prevention Agency: To detect and prevent fraudulent activity.

The cloud bet website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of certain cloud bet services.

Cloud bet retains your data for as long as necessary. The following retention rules generally apply:

• All data is retained for the duration that an account remains active.
• Even after an account is closed, certain data may be retained for up to 5 years to comply with legal obligations.
• Financial transaction records are retained for 7 years in accordance with anti-money laundering regulations.
• Upon expiry, data is securely and permanently deleted.

As a cloud bet account holder, you have the following rights:

• Right to Access: You can request to see what information cloud bet holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

To exercise any of these rights, please contact the cloud bet support team. Requests are typically resolved within 30 days.

Cloud bet employs industry-leading technical and organizational measures to keep your data secure:

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive data stored in the database is AES-256 encrypted.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing are conducted.
• Access to data is restricted to authorized personnel only.
• Suspicious login attempts are detected and blocked in real time.

Cloud bet does not knowingly collect personal information from anyone under the age of 18. Age is verified at registration. If we suspect that data from a minor has been collected inadvertently, steps are taken to delete it immediately.

Parents and guardians are advised to monitor their children's online activity and, where appropriate, use parental control software on their devices.

Cloud bet may update this Privacy Policy at any time. If significant changes are made, you will be notified by email or through the platform.

• The date of any changes will be noted at the top of the page.
• Continued use of the service after any changes constitutes acceptance of the updated policy.
• If you object to any changes, you may request that your account be closed.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact cloud bet's dedicated privacy team.